MSP Guides
The MSP market is changing. Once concentrated among major employers in sectors like financial services, telecoms, energy and pharmaceuticals, MSP solutions are now being adopted across a wider range of industries and businesses.
More accessible technology has lowered the cost and complexity of implementation. At the same time, clients increasingly expect more than access to talent and lower recruitment costs. They want automation, stronger compliance, better workforce data, consistent worker experiences and greater control over the complete recruitment process.
For recruitment agencies and MSP providers, this creates a significant opportunity, but delivering a credible MSP proposition requires more than recruitment capability alone.
We created this guide to explain what an MSP involves, where the opportunities lie and what agencies need to sell, build and deliver one successfully.
Basic
The Essential
MSP Guide
A practical introduction
If you’re exploring MSPs for the first time, start here.
This concise guide explains the fundamentals without assuming any previous MSP experience. It helps you understand where an MSP proposition could fit within your business and recognise suitable opportunities within your existing client base.
- The main MSP models and how they differ
- What a typical MSP client looks like
- How to identify a potential opportunity
- What clients expect from an MSP partner
- The core capabilities required to deliver a programme
- The role of recruitment, onboarding, compliance and payroll
- How to approach selling an MSP solution
Pro
The Complete
MSP Guide
Want a bit more?
The complete guide is designed for recruitment businesses and MSP providers that want to assess, develop or strengthen their proposition.
It goes beyond the fundamentals to explore the commercial, operational and technological detail behind a successful MSP, including how to price the service, structure the delivery team, select the right systems and turn an opportunity into an operational programme.
- MSP structures, stakeholders and commercial models
- Typical pricing approaches and margin considerations
- Opportunity qualification and consultative selling
- Client discovery and business-case development
- Delivery-team roles and responsibilities
- CRM, VMS, onboarding, compliance and payroll technology
- Programme workflows, controls and reporting
- Implementation planning and go-live preparation
- International programme considerations
- A practical 90-day plan for developing your proposition
- How agencies can use specialist partners to extend their capabilities